Conversent vs Tidio
Tidio pairs its live-chat product with an AI layer (Lyro) billed separately by conversation volume. Conversent is a single AI assistant with flat plan pricing and an explicit guarantee: answers come only from your own content, never the open internet.
The short version
Tidio is a well-established live-chat tool with AI as an add-on — a solid pick if you already want a combined live-chat-plus-bot product. Conversent is built AI-first around one guarantee: every answer is grounded only in the content you provide, with flat plan pricing rather than a separate AI add-on billed by conversation volume.
At a glance
| Conversent | Conversent vs Tidio | |
|---|---|---|
| Core product | AI assistant, built around your own content from day one. | Live chat widget first, with an AI layer (Lyro) added on top. |
| Pricing model | Flat plan tiers. Capacity scales with your plan; no separate per-conversation AI add-on charged on top. | Base plan priced by conversation volume, plus a separately-billed Lyro AI add-on on top. |
| Content grounding | Answers only from the documents and pages you add. The AI does not use the open internet. | Describes Lyro as "trained on verified data sources," without an explicit guarantee that answers are limited to your content only. |
| Setup | Paste one script tag. No coding, live in minutes. | Live chat widget install plus separate AI agent configuration. |
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Start for freeConversent is a better fit if
You want one AI assistant with predictable, flat pricing and a clear guarantee that it only ever answers from your own content — without tracking a separate AI usage bill on top of your plan.
Tidio may be a better fit if
You specifically want a combined live-chat-and-bot product with an established e-commerce/Shopify integration ecosystem, and you're comfortable with conversation-volume-based pricing.
Switching from Tidio
Conversent runs independently through its own script tag, so you can add it alongside your existing Tidio widget during a transition and remove Tidio once you're ready — there's no export or import step, since Conversent's answers come from your own content, not from Tidio's data. Setup itself takes about as long as installing any new widget: paste one script tag and add your content, usually a few minutes.
Do I lose my existing chat history if I switch from Tidio?
No — Conversent doesn't read or import data from Tidio. Your existing Tidio conversation history stays in Tidio; Conversent starts its own conversation log once installed.
Can I try Conversent before removing Tidio?
Yes. Since each runs from its own independent script tag, you can add Conversent to your site alongside Tidio, try it, and only remove Tidio's script once you're satisfied.
How long does setup take?
The same as any first-time setup: create a free account, add your content, and paste one script tag — usually a few minutes.
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